A growing army of angry Vodafone customers will now be able to sue telco over claims of bad mobile phone coverage.
Sasha Ivanstoff from law firm Piper Alderman is behind the class action and joined TODAY with Adam Brimo, the customer so annoyed with being put on hold for so long he started a complaints website.
Thousands of Vodafone customers have been experiencing service problems which has forced law firm Piper Alderman to set up a class action against the telecommunications giant for customers who have been experiencing poor service delivery over the past three years. Vodafone has previously denied there was a serious problem, saying the faults were due to a couple of minor bugs. Angry customers have also claimed that despite the service problems, Vodafone has continued to charge as normal, many after having waiting lengthy periods put on hold and being forced to fill out cumbersome forms to make their complaint.
- One customer who claims service problems, Adam Brimo, created his own complaints site 'vodafail.com' as a forum for affected customers
- Adam created the website while on hold to the company
- Adam claims Vodafone have been threatening and the company's employees has been covertly posting on the site, defending Vodafone
- The website features a host of complaints against Vodafone, ranging from those that say the call dropout was affecting their business to those who say they were unable to call emergency services after an accident
Since the story has emerged, several sources have claimed the ACCC is investigating Vodafone. This is not correct. There is no ACCC investigation.
Comment from Vodafone:
On 21 December, Vodafone CEO Nigel Dewes issued a statement on the company's website apologising for "recent intermittent network issues". He went on to say: "Having customers who are happy with their service and their network experience is central to us, but unfortunately in recent weeks, some customers have had a disappointing and frustrating experience which I am very sorry for."
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